Accurate - Consistent & Improved Revenue - Customer Satisfaction
Billing & Remittance Services Controlled and Secure Processing Environment Delinquent Account Follow-up Flexible Timely Reporting Flexible Service Options	Timely and Accurate Processing Toll Free Full Customer Service Center Full Customer Support / Service Extended Professional Resource Offer Multiple Bill Payment Options

Quality billing is an intricate factor in the quality service you provide your customer. Outsourcing your billing and remittance functions can have measurable benefits and yield significant savings to your utility. FirstStates specialized and flexible service provides accurate and timely billing. Our toll-free customer service center offers extended hours for billing inquiries and provides follow-up to delinquent accounts.

Separate customer and service location databases are maintained to provide payment and usage history. Complex and simple rate structures with automatic penalty and/or interest charges added are accepted. Both financial and usage reports can be generated to meet your needs. We can provide an average bill or one-time service charges to individual bills. The only thing we don’t do is read the meter.

Our fee is based on a per-bill basis, and FirstStates offers multiple services billing on a single statement for the same price.

We welcome the opportunity to evaluate your existing billing and collections processes for a free revenue improvement analysis. We look forward to improving your revenue, satisfying your customers, and serving as your professional full service back office operation. Thank you for your consideration.